At Jonues Road Shop, we are dedicated to bringing you Mediterranean-inspired beauty products that prioritize purity, quality, and your well-being. Just as we carefully craft our Aceite facial Calmante and BB Cream iluminadora to nurture your skin, we want every aspect of your experience with us to be seamless and satisfying. If you are not completely happy with your purchase, we are here to help with a straightforward returns and exchanges process.

Returns & Exchanges Overview

We accept returns and exchanges for most products within 15 days of the delivery date. To be eligible, items must be unused, in their original packaging, and in the same condition as when you received them. Please note that certain products, such as those listed below, are final sale and cannot be returned or exchanged for hygiene and safety reasons.

Non-Returnable Items

Based on our product analysis, the following items cannot be returned or exchanged due to their nature as personal care or beauty products that may come into direct contact with the skin or body:

  • Aceite de Almendras 250ml (Almond Oil)
  • Aceite facial Calmante (Calming Facial Oil)
  • Aceite facial Iluminador (Illuminating Facial Oil)
  • Aceite facial Nutritivo (Nutritive Facial Oil)
  • Agua micelar saúco BIO (Elderberry BIO Micellar Water)
  • Agua micelar Urban Protection (Urban Protection Micellar Water)
  • BB Cream iluminadora (Illuminating BB Cream)
  • CC Cream Helix Active (Helix Active CC Cream)
  • Champú Biotina (Biotin Shampoo)
  • Champú Brillo (Shine Shampoo)
  • Champú Calmante (Calming Shampoo)
  • Champú Caspa (Dandruff Shampoo)
  • All Aromatic Spray, Bath, and Beard Care products

If you have any questions about whether a product is eligible for return, please contact us at [email protected] before initiating a return.

How to Initiate a Return or Exchange

Follow these simple steps to request a return or exchange:

  1. Contact Us: Email us at [email protected] within 15 days of receiving your order. Use the template below to provide all necessary details.
  2. Wait for Approval: Our team will review your request and send you a Return Authorization Number (RAN) and shipping instructions within 2-3 business days.
  3. Ship the Item: Pack the item securely in its original packaging, include the RAN on the outside of the package, and ship it to the address provided. Please note that return shipping costs are the customer’s responsibility, unless the return is due to an error on our part (e.g., wrong item shipped).
  4. Processing: Once we receive and inspect the item, we will process your refund or exchange within 5-7 business days.

Refund Timeline and Methods

After we approve your return, refunds will be issued to the original payment method used during purchase. Here’s what to expect:

  • Credit/Debit Cards (Visa, MasterCard, JCB): Refunds may take 7-10 business days to appear on your statement, depending on your bank’s processing time.
  • PayPal: Refunds are typically processed within 24-48 hours and should reflect in your PayPal account within 3-5 business days.

Exchanges will be shipped once the returned item is received and approved. Shipping times for exchanges follow our standard delivery options (10-25 days, depending on the method).

Return/Exchange Request Template

Copy and paste the template below into an email to [email protected] to initiate your return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:

Dear Jonues Road Shop Team,

I would like to request a [return/exchange] for my recent order. Below are the details:

  • Order Number: [Insert your order number]
  • Product Name(s): [List the product(s) you wish to return/exchange]
  • Reason for Return/Exchange: [e.g., wrong size, defective item, not as described]
  • Preferred Action: [Refund to original payment method / Exchange for (specify product)]
  • Your Full Name: [Your name]
  • Email Address: [Your email address]
  • Shipping Address: [Your address]

Thank you for your assistance. I look forward to your response.

Best regards,
[Your Name]

Shipping for Returns and Exchanges

When shipping returned items, we recommend using a trackable shipping service (e.g., DHL, FedEx, or EMS) and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item. The return address will be provided upon approval of your request.

Need Help?

If you have any questions about our returns and exchanges policy, feel free to reach out. We’re here to ensure your experience with Jonues Road Shop is as refreshing as our Mediterranean-inspired products.

Email: [email protected]
Address: 3073 Chipmunk Lane, ATLANTA, US 75551

Thank you for trusting Jonues Road Shop. We are committed to your satisfaction, just as we are to crafting pure, high-quality beauty solutions inspired by the Mediterranean.